All cancellations must be made by 9am on the day of collection. Cancellations must be made by phone.
1. Foil Balloons Balloons Online guarantees our helium inflated foil balloons will remain full for 3 days in balloon friendly environments. They will then continue to float for another week, sometimes longer. Please be aware cold air-conditioned air may cause foil balloons to shrivel, but they will return to a normal state when exposed to warmer air.
2. Non Hi-Floated Latex Balloons - will float for 10-12 hours in balloon friendly indoor environments. Please ensure you opt for Hi-Float option if you require it for longer than this ie next day or over several days after collection,
3. Hi-Float treated latex Balloons
When you have selected Hi-Float, Balloons Online treats our latex balloons with Ultra Hi-Float solution, a non-toxic liquid plastic which extends the balloons float time. When kept indoors, out of direct sunlight Balloons Online guarantees our hi-floated latex balloons will float for 2-5 days.
NB Float times may be reduced by humidity, changes in environment and weather including elevations significantly above sea level, exposure to direct sunlight and cold air.
QUALITY and CARE
Balloons Online take great care when preparing all orders and pride ourselves on supply of high quality products and customer service. Every gift leaves the store in perfect condition. As such:
1. Balloons Online take no responsibility for your balloon order after it has been safely Collected.
2. Balloons Online will not refund, replace or exchange items that have been damaged due to lack of care or surrounding conditions after collection.
3. In the very rare case of balloons/goodies being damaged in transit Balloons Online will replace the damaged product at our earliest opportunity.
4. Balloons Online can not control environmental factors, including heat, during time in transit (up to 4 hours on average). This can have a detrimental effect on balloons, wine and chocolates and all gifts are sent at the risk of customer. We recommend you check the temperature forecast for the date of delivery, as temperatures in Australia can surpass 40oC (104oF) during summer.
Please take care when selecting the date of collection for your gift and when reviewing the products you have chosen. Balloons Online takes no responsibility for incorrect product or delivery date selection. By ordering with Balloons Online you agree to all the above terms and conditions.
If you have any questions during the order process please do not hesitate to call us on 1300 655 058 or email directly to email@example.com.